Customer Service
- shipping & delivery
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All orders are shipped via USPS First Class Mail or USPS Priority Mail, with delivery confirmation. If you need to expedite your order please call our studio at 917.204.8688 to make arrangements. Orders will be shipped between 1-3 business days. You will receive an email the day your order has shipped.
International Orders – All international orders will be shipped via USPS First Class Mail. Please note any customs fees due are the responsibility of the customer.
For residents of NY, sales tax will automatically be applied to any applicable items.
- privacy & security
- Alison Tauber is committed to protecting the privacy of our customers and to providing a secure and safe shopping experience. Maintaining the security of your personal information is extremely important to us. Order information is secured with full 256-bit encryption and in compliance with PCI regulations. If you have any questions at all about our policies, please contact us.
- returns
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Alison Tauber hopes you are quite happy with your purchase. If for some reason you are not, please contact us so we can take care of things immediately.
We will accept returns within 7 days of receipt. Item must be in new, unworn/unused condition and be accompanied by original receipt. We will issue a refund on your return, however original shipping and handling charges are non-refundable. Returns need to be well-packed and insured for the full price of the item.